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How We Handle Your Privacy

This page explains how bbca4d handles the data tied to your account, your device, and the requests you send us.

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bbca4d How We Handle Your Privacy
REQUEST PATHS

Where To Send Privacy Requests

If you want to ask about access, correction, or deletion, send the request through the support form in your account or by the email route shown after login. We match the request to the right account before we act, which keeps your data safer. If you are using a phone in Kota Kinabalu, the same path works in the browser, and you can send the request at any time. When we need more checks, we tell you what to send next.

Team online

In-account form

Use the form after login when you want to change a field, ask for a copy of your data, or send a deletion request tied to your account.

Email route

If you cannot access the account, send the same request from your registered email and include the account ID so we can match it safely and avoid back-and-forth.

Chat help

For a quick privacy question, use chat and we will point you to the right request path, the right checks, or the next step you need without delay.

DATA CARE FLOW

How We Handle Your Data

We keep the policy practical: collect only what we need, lock sign-in access to the right account, and store cookie data long enough to run sessions and remember preferences.

Collection scope

We collect account details, device markers, and support messages only when they help us run your account, complete checks, or respond to a request you send us.

Cookie use

Session cookies keep you signed in while you move across pages, and preference cookies remember simple settings. You can change browser controls, though some parts may not load as expected without them.

Access security

We use login checks, session time-outs, and change confirmations so only the right account holder can ask for updates or see private records.

Record retention

We keep records only as long as we need them for account support, tax or legal duties, fraud checks, or dispute handling, then delete or anonymise them on schedule.

Your change request

You can ask to see, correct, delete, or limit use of your data. We respond after we confirm the account and the request path, and the result depends on local law.

Contact route

Send privacy requests through the in-account form or the registered email route. Add your account ID and a short description so we can sort the case faster.

Privacy Questions You Can Ask

Use this section when you want the short version of how we treat your data, what you can ask for, and how we answer. Each reply is written for Malaysian accounts and follows the same request path we use on the support side. If a request depends on local law, we will say so clearly and tell you what we can do next.

We keep the account details you enter, basic device markers, support messages, and payment records when you use Touch 'n Go, GrabPay, Boost dan FPX. We use them to run the account and answer your requests.

Cookies keep you signed in, remember simple settings, and help us spot broken sessions. You can change browser controls, but some pages may ask you to sign in again or save settings another way.

Yes. Send the request from your account form or registered email, and we will check the account before we send a copy, unless local law says a limit applies.

Yes. Tell us what changed, and we will update the record after we match the request to the account. We may ask for a short check if the change affects access or payment records.

We keep records only as long as needed for support, security checks, legal duties, or dispute handling. After that, we delete or anonymise them on a sensible schedule.

Only the team that needs it to verify the account, process the request, or respond to a follow-up. We limit access and keep the request trail with the case.

Access and eligibility depend on local law, and the service is available where local law permits. If you send a request, we will answer based on the rule that applies to your case.

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